How to add SSR elements to a PNR in Amadeus?

You enter a Special Service Request (SSR) to request a special service for a passenger, such as a special meal, or a wheelchair. All SSR entries consist of the SR transaction code and a 4-letter service code defining the request. Additional freeflow text following the code may be mandatory or optional. The SSR element is different from the OSI (Other Service Information) element because it requires a response from the airline involved.

• For a full list of the SSR codes, refer to the Amadeus Help pages HE SR  and HE SR > GPSR4

To enter an SSR element that does not require freeflow text, enter SR followed by the 4-letter service code. For example: SR VGML

Code	Transaction code	Explanation
SR VGML	SR	Transaction code
	VGML	Four-character service code
SR*VGML	SR*	Transaction code, asterisk. If you do not want the SSR to be expanded on input, but at end of transaction (EOT) or manually (before EOT) use the asterisk. The system temporarily creates a single SSR with YY as the airline code. Then, when you make an EOT, all the SSR items are associated to the appropriate segments in the itinerary.
	VGML	Four-character service code
SR VGML 6X	SR	Transaction code
	VGML	Four-character service code
	6X	Airline code (to enter SSR elements for a specific airline, add the two airline code immediately after the SSR element.
SR VGML/S2	SR	Transaction code
	VGML	Four-character service code
	/S2	Slash, segment number (to enter SSR elements for selected segments, you add segment association.
SR VGML/P4	SR	Transaction code
	VGML	Four-character service code
	/P4	Slash, passenger number (to enter SSR elements for selected passengers, you add passenger association
SR BSCT	SR	Transaction code
	BSCT	Service code for bassinet/carrycot/baby basket
SR CKIN	SR	Transaction code
	CKIN	Check in information for airport personnel
SR xxxx	SR	Transaction code followed by one of the codes below
	WCBD	Wheelchair - dry cell battery
	WCBW	Wheelchair - wet cell battery
	WCHC	Wheelchair - all the way to seat
	WCHR	Wheelchair - for ramp
	WCHS	Wheelchair - up and down steps
	WCMP	Wheelchair - manual power (US carriers only)
	WCOB	Wheelchair - on board
SR FQTV 6X-6XFREE TEXT/P1	SR	Transaction code
	FQTV	Frequent flyer service code (to accrue mileage)
	KL-	Mandatory airline code, dash
	6XFREE-FLOW TEXT	Airline code, and frequent flyer information
	/P1	Slash, passenger association
SR FQTR 6X NN1-7X1234563/ FREE TEXT/P2	SR	Transaction code
	FQTR	Frequent flyer service code (to redeem accrued mileage)
	6X	Mandatory airline code
	NN1-	Action code, number of seats, dash
	7X1234563	Airline code, and frequent flyer number
	/FREE TEXT	Slash, free-flow text
	/P2	Slash, passenger association
SR FQTU 6X-6X FREE TEXT/P1	SR	Transaction code
	FQTU	Frequent flyer service code (to redeem accrued miles to obtain a class of service upgrade)
	6X-	Mandatory airline code, dash
	6X FREE TEXT	Airline code, and free-flow text
	/P1	Slash, passenger association
SR FQTS 6X-6X FREE TEXT/P3	SR	Transaction code
	FQTS	Frequent flyer service code (to accrue miles for another airline)
	6X-	Mandatory airline code, dash
	6X FREE TEXT	Airline code, and free-flow text
	/P3	Slash, passenger association
SR OTHS-FREE-FLOW TEXT	SR	Transaction code
	OTHS-	Service code, dash
	FREE-FLOW TEXT	Free-flow text. The IATA recommendation is that text should be in English. e.g. SR OTHS - PARTY HATS FOR ALL PASSENGERS

Example response after SSR VGML

RP/MIA1A0986/MIA1A0986            GZ/SU  31JAN15/2322Z   YZVLP2 MIA1A0986/2775GZ/31JAN02   1.PASSENGER/JOHN   2  6X1590 Y 18DEC 3 IAHMIA HK1            740A1103A       E0      ADV PAX FLT DEPARTS TERMINAL- C      DEPARTS TERMINAL C   3 AP MIA111 222-XXXX-H   4 TK OK31JAN/MIA1A0986   5 SSR VGML 6X NN1/S2 > Note: Meals can only be requested on confirmed flight segments. Only one special meal may be requested per passenger and per segment with the exception of BBML (infant/baby meal) and SPML (special meal). In the PNR example above, the System generates a message to Continental Airlines requesting a vegetarian meal and adds the NN (need) action code to the SSR element. When Continental Airlines confirms the special meal, they generate a KK (confirmed) message, at which time you can accept the confirmation by changing the status to HK. If the special service request is only for one segment in a multiple segment PNR, you can also use segment association. For example: SRVGML/S4 To enter an SSR element that requires freeflow text, add a dash (-) after the 4-letter service code followed by the description of the service. For example: SR SPML-CHEESE PLATTER

How to request more than one SSR element per passenger

You can request more than one SSR element per passenger for the following codes: AVIH - Animal in Hold PETC - Pet in Cabin BIKE - Bicycle in Hold XBAG - Excess Hold Baggage BULK - Bulky Hold Baggage SPEQ - Sports Equipment as Hold Baggage Note: The following codes require freeflow text: XBAG, BULK, and SPEQ. To create an SSR element for passenger 1 traveling with 2 bicycles, enter: SR BIKE NN2/P1 Note: You must include passenger association in the SSR entry. For four passengers taking five bicycles, you have two options. You can associate all five bicycles to one passenger: SR BIKE NN5/P1 You can create an SSR for one bicycle for three of the passengers, and a separate SSR for two bicycles for one passenger: SR BIKE/P1-3 ; SR BIKE NN2/P4 To request more than one service for XBAG and BULK codes you must specify the number of services, weight and dimension, for example: SR XBAG NN2-TTL 2PCS DIM 30X15X15CM WGT100LBS ONE BOX AND ONE BAG/P2 Component Identifies XBAG SSR code for excess hold baggage NN2 Need 2 services - Separator TTL 2PCS DIM 30X15X15CM ... Free-flow text including number of services, weight, and dimensions /P2 Slash, followed by passenger association

Cabin baggage and Extra seat

When making an SSR entry for cabin baggage (CBBG) or an extra seat (EXST), you must passenger-associate the entry to the actual passenger name in the PNR. You also must explain what the cabin baggage is, or why the extra seat is required. Cabin baggage (example): RP/NCE1A0900/   1.PASSENGER/ARTHUR MR   2.PASSENGER/CBBG   3  6X 127 C 19JUN 1 MUCFRA HK2          0845 0950   737   0 M      SEE RTSVC   4 SSR CBBG 6X NN1 CELLO/S3/P1 > Extra seat (example): RP/NCE1A0900/   1.PASSENGER/LEWIS MR(IDEXST)   2.PASSENGER/EXST   3  6X 808 Y 19SEP 2 CDGLHR HK2  0855 2B 0915 0925   320   0 S   4 SSR EXST 6X NN1 PERSONAL COMFORT/S3/P1 >

Unaccompanied Minor (UMNR)

To add an SSR element for an unaccompanied minor manually after end of transaction, enter the age of the unaccompanied minor as freeflow text, following the SSR code. For example: SR UMNR - UM05  (where 5 is the age of the passenger).

Weapon information

To send weapon information to an airline, you can create an SSR containing a description of the weapon, firearm, or ammunition that will be carried as checked baggage. You can use passenger or segment association. For example: SR WEAP NN1-RIFLE WINCHESTER 12 GAUGE SHOTGUN/P2 Component Identifies WEAP SSR code for weapon NN1 Status code and number and services (must use NN status code) -RIFLE WINCHESTER 12 GAUGE SHOTGUN Dash followed by the weapon description (free-flow text) /P2 Slash followed by passenger association Note: The number of services requested can exceed the number of passengers.

Emergency Contact Information

To send emergency contact information to an airline, you can create an SSR containing the emergency contact name and phone number. For example: SR PCTC 6X HK /EDWARD PASSENGER/US3054411245.CELL PHONE Component Identifies PCTC SSR code for emergency contact 6X Airline code HK Holding confirmed /EDWARD LEWIS Slash (/) followed by emergency contact name /US3054411245 Slash (/) followed by country code and emergency contact phone number .CELL PHONE Period (.) as a separator followed by free-flow text Note: You must use this approved IATA format.

APIS Information

For Airlines that participate in Advance Passenger Information System (APIS) APIS is a program used by U.S. Customs and Border Protection (CBP) and some airlines to send passport and visa information to the CBP at least 60 minutes prior to passenger’s departure time. U.S. Customs and Border Protection require these three pieces of information: DOCS - Primary travel document information (passport, national ID card) DOCO - Secondary travel document information (visa) DOCA - Passenger residence or destination address depending on the Customs requirement For a list of airlines that support APIS special service request, see GGAPIS. To submit passport and passenger information for APIS compliant airlines, enter: SR DOCS 6X HK1-P-GB-012345678-GB-30JUN73-M-14APR19-PASSENGER-SIMON Component Identifies DOCS SSR code for primary travel document information (passport, national ID card) (mandatory) 6X Airline code (mandatory) HK Holding confirmed (mandatory) 1 Number of services needed (mandatory) -P Travel document code -GB Issuing country/state code -012345678 Document number -30JUN73 Passenger's date of birth -M Gender of passenger (mandatory; M = male, F = female, MI = male infant, FI = female infant) -14APR19 Document expiration date -JOHNSON Passenger's last name -SIMON Passenger's first name Travel Document Codes Description F Approved non-standard identity documents AC Crew member certificate A, C, I Identity card (dependent on what identity card the country requirements state) IP Passport Card P Passport SR DOCO 6X HK1-BASILDON GB-V-11223344-LONDON GBR-18JUN15-USA Component Identifies DOCO  - 6X Airline code (mandatory) HK Holding confirmed (mandatory) 1 Number of services needed (mandatory) -BASILDON GB Passenger's place of birth (city and country code) -V Code for visa -11223344 Document number -LONDON GBR Place of issue -18JUN15 Document issue date -USA Country/state where visa is applicable SR DOCA 6X HK1-D-US-1 PARK AVE-NEW YORK-NY-10022 DOCA SSR code for passenger residence or destination address depending on Customs requirement (mandatory) 6X  Airline code (mandatory)  HK  Holding confirmed (mandatory)  1  Number of services needed (mandatory)  -D Type of address (D = destination, R = residence) -US Country code -1 PARK AVE Street address -NEW YORK City name -NY Country/state code -10022 Zip code Note: Insert a dash after each element following the status code/number in party. If one element is not needed, insert a dash anyway, unless no further element is provided. Note: When you enter a country or nationality code in an APIS SSR transaction, you can enter a code from one to three characters long. However, in order to comply with customs requirements, we recommend that you use the three-letter AIRIMP country code, for example USA or FRA. For a list of the three-letter country codes, use the DC entry. For more information, refer to the Amadeus Help Page HE DC

Manual Ticket Number

The format to transmit ticket numbers to an airline varies from carrier to carrier. Some airlines require an SSR element, while others require an OSI message. To determine the correct format to use, please contact the carrier directly. For information on sending the ticket number to an airline that does not support ticket/document transmission, refer to the Amadeus Help page HE FH, then look for 'Manually transmitting ticket numbers to airlines' Example from HE FH: OS 6X TKNO 17214480533736            (Single ticket number) SR OTHS 6X-172-1234567890 OS 6X TKNO 1724480533736/38/40    (Multiple ticket numbers) OS 6X TKNO 1724480533726-37        (Range of numbers)

e-Mail address

To add an e-mail address to an SSR enter: Example for xxx_yyy@amadeus.com SR CTCE-6X HK1/XXX..YYY//AMADEUS.COM Codes Description // (DOUBLE SLASH) instead of @ (AT SIGN) .. (DOUBLE DOT) instead of _ (UNDERSCORED) ./ (DOT SLASH) INSTEAD OF - (DASH)  For more information, refer to the Amadeus Help pages HE SR and scroll for email