Circular from Hong Kong Airlines :
Subject: Hong Kong Airlines- [REMINDER ON THE HANDLING OF FLIGHT CANCELLATION/RESCHEDULE AND GOVERNMENT TRAVEL RESTRICTION] - RE: Internal memo of special ticketing handling for CN, HK, TW, KR, TH, JP, VN
Dear Team,
Please share the attached Hong Kong Airlines Waiver Policies to your trade partners.
Scenario on Flight Cancellation and Re-schedule (RM170604-R5)
1. HX operation flight reschedule beyond 3 hours before scheduled departure time (STD) and reschedule time not less than 60 minutes (reference to STD)
2. Any HX Flight cancellation
3. Any interline flight reschedule or cancellation with HX connection
4.HX operation flight reschedule and result misconnection
5. MCT revise and result misconnection
Waiver
a. Rebooking
b. Refund (Totally unused / Partially unused)
c. Re-route (within the same country)
NO waiver on No Show (Any cancellation must be completed 2 hours before flight sector departure, otherwise will be subjected to No Show surcharge.)
Scenario on Government travel restrictions and VISA restrictions (RM200203-R2)
1. VISA application rejection as Individual Reason
2. VISA application rejection as Government Policy Announcement / Restrictions
3. Special Government Policy on Travel Restriction
Waiver
a. VISA application rejection as Individual Reason
b. VISA application rejection as Government Policy Announcement / Restrictions
c. Special Government Policy on Travel Restriction
(Handling charge will be subjected to the type of scenario)
Recap on HX Refund Policy (RM181003-R3)
1. Refund can be processed by ticket issuing office only.
2. Flight coupon(s)of ticket must be used in sequence from the place of departure as shown on the ticket. The ticket will otherwise be invalid and fare of unused flight coupon(s)will not be refunded. Only unused government imposed tax will be fully refunded.
3. Refund of unused ticket fare application must be applied within1 year from the ticket issue day. Otherwise, only government imposed tax will be refunded, which is subjected to Government regulations.
4. Handling logic recap as below