Amadeus Profiles allows you to search for, display, transfer, create and modify your customers' profiles. You can also define follow-up actions for each profile, as a reminder of tasks that you need to complete.
How to Access Amadeus Profiles
Click on the Retrieve Profile tab on the Main Page menu.
Alternatively, you can access Profiles when you create a new profile.
A profile is a record containing useful information about an individual traveler, group of travelers, company, or agency that can help you when you make a reservation.
Each time you make a booking, you can load information from a profile, eliminating the need to manually enter the information each time. Four types of profiles are available.
Company profile
This profile stores information about a company for which the agency provides travel services. Each company profile can have multiple traveler profiles associated with it. It can be linked to other company profiles within the same organization and it can inherit travel policies.
Traveler profile
This profile includes the traveler's contact details,
payment information, meal or seat preferences, and any
special service requests.
It can be associated with company profiles.
For business travelers, you can combine the travel
policy stored within a company profile with the
traveler's preferences stored in the traveler profile
Agency profile
This profile stores information such as special phone
numbers, remarks and preferred providers. You can
set up an agency profile that contains information
related to your own office ID.
Note: Only one profile is allowed for each office ID.
Group profile
This profile stores information about a group of
travelers such as a sports team or a family. Each
group profile can have multiple travelers associated with
it.
How to Create a Profile
1. In the main menu bar of Selling Platform Connect, click on File > New Profile
and select the profile type.
For example, to create a Traveller profile, select Traveller. Alternatively, click
on the New Traveller Profile button.
A new profile page opens.
2. Complete the fields for the new profile.
Note: Mandatory fields are highlighted in yellow.
Each tab in the profile page is used to store a specific category of
information. For example, use the Payment Data tab to store payment details
such as credit cards.
3. Click on to add more than one entry for each element, for example, a
telephone number.
4. Select Preferred next to the option to mark an option as preferred.
A preferred option is displayed with a .
Note: If the corresponding site parameters are enabled, you can define
air, car, hotel, and rail preferences using the respective tabs. If the
site parameters are not enabled, you will not see these tabs.
5. Click on the save icon to save the new profile.
How to Copy a Profile
1. Open a profile.
The profile opens in edit mode.
2. In the File drop-down list, select Duplicate.
The source profile page closes and a duplicate profile page is displayed. The
duplicate profile inherits all data from the source profile, except for:
- Name
- IDs or reference numbers
- Remarks
3. Complete all the fields as required.
4. Save the profile.
How to Edit a Profile
1. Open the profile.
The profile opens in edit mode.
2. Add, delete, or modify data as required.
Note: You can update all data elements except for:
- Customer Identifier. This number is generated automatically by the
system when the profile is created. It is the profile unique identifier.
- Owner of the profile. This item is generated by the system when the
profile is created.
- Profile history. This item is updated when the profile is saved.
- Trips list of the profile.
- Any field that has been predefined as non-editable.
3. Save the profile.