You may receive this error when trying to retrieve a PNR.
This error also appears when selling/requesting space for special passenger such as an unaccompanied minor (UM) or stretcher (ST) passenger .
- Example: RT/LASTNAME or RT FLT NBR/DATE-NAME, or RTRECLOC
- Example (UM) long sell: SS6X343L10JULNCELHRUM1/9
Customer Action
1. Try retrieving the PNR using the different options: RTrecord locator, RTflight number/date-name.
- See the Amadeus Information pages HE RT.
1.1. If you are selling an UM or ST segment, enter the name first. Refer to the related links section for more information.
2. If you are working on an Amadeus e-Travel Management site:
- Contact the Website administrator to check that RP/office id/ALL exists in their command builder list of entries.
3. If your information is correct and the problem persists, please contact your Amadeus Help Desk.