Procedure
Once a refund record has been processed, you can display it again, as long as the document is stored in the Amadeus Document Database. There are three methods to display the refund record:
| TRF172-12345678900 | By ticket number |
| TRF/L6 | By FA line number in the PNR |
| TRF/I-378 | By item number on the Query Report |
- To redisplay a pending refund (if you are in the process of creating a refund record, and if you have cleared your screen): TRF
- To display a breakdown of the refundable taxes: TRFT
- To return to the refund record after displaying the tax breakdown: TRF
- To ignore the refund record: TRFIG
Once the refund record has been processed (TKT-N), no modifications are allowed. You must cancel the refund and create a new refund record. If you are displaying a refund record prior to processing it, you can update the data. For example, you can add Fare Used data for partial refunds.
More details
Entry: TRF
Refund display example with most common items:
| REFUND RECORD 125 2010010564 AGT-11223344 AA/06JUN1X M TKT-Y NM NAME SMITH/ROBERT I ISSUED 10JUL1X D1 DOCUMENT 125 4620023907 1 CPNS 4 D2 125 4620023908 2 CPNS 12 F FARE PAID GBP 1000.00 U FARE USED 500.00 FARE REFUND 500.00 CP CANX FEE 100.00 MF MISC FEE 50.00 20.00P XT TAX REFUND 23.00 >TRFT OP OB FEE PAID 0.00 OB FEE REFUND 0.00 >TRFOB REFUND TOTAL 373.00 FM COMMISSION 9.00P XM CANX FEE COMMISSION 30.00* 30.00P FP1 CASH 100.00 TC TOUR CODE IT36X2TOURCODE AA AUTHORISATION 12345678901234 RM REMARKS THIS IS FREEFLOW DATA AND IN CRYPTIC |
Where:
| Component | Identifies |
| 125 2010010564 | Refund number |
| AGT-11223344 | ARC/BSP number |
| AA | Agent sign |
| 06JUN1X | Date document is refunded |
| M |
|
| TKT-Y |
|
| NM | Name on document |
| I | Original issue date |
| D1 ... | First document number |
| 1 | Check digit of first refunded document |
| 4 | Coupons being refunded |
| D2 ... | Second document number |
| F | Original fare paid |
| U | Amount of the fare used |
| FARE REFUND | System calculated refund amount |
| CP | Cancellation penalty |
| MF | Miscellaneous fee value |
| XT | Combined refundable taxes |
| >TRFT | Enter TRFT to see tax breakdown |
| OP | Total OB fees value |
| OB FEE REFUND | System calculated OB refund amount |
| >TRFOB | Enter TRFOB to see OB fee breakdown |
| FM | Commission on original document is 9% |
| XM | Commission on cancellation Fee, Percentage applied |
| FP1 | Original form of payment |
| TC | Tour code |
| AA | Settlement authorization code, sent with electronic ticket refunds |
| RM | Additional Remarks |
Refund record fields and field identifiers
Here is a list of refund record fields and their corresponding field identifiers, with an indication in brackets as to whether content in this field is mandatory before you can process the refund.
| Field identifier | Field |
| R (mandatory) | Refund number |
| NM (mandatory) | Passenger name |
| I (mandatory) | Date of issue |
| DA | Ticket/document number(s), add |
| DX | Ticket/document number(s), delete |
| D,DG (mandatory) | Tkt/doc number check digit |
| D,C | Tkt/doc coupons, to add |
| DX | Tkt/doc coupons, to delete |
| TKT (mandatory) | Document type |
| S | Itinerary |
| F (mandatory) | Fare paid |
| U (mandatory) | Fare used |
| FM (optional) | Commission |
| CP (optional) | Cancellation penalty |
| CM (optional) | Cancellation penalty commission |
| MF (optional) | Miscellaneous fee |
| TA | Tax, add |
| TX | Tax, delete |
| TU | Tax, update |
| TC (optional) | Tour code |
| NF (optional) | Net fare |
| FP (mandatory) | Form of payment |
| FPA (mandatory) | Form of payment amount |
| FO (optional) | Original issue |
| RM (optional) | Remarks |
| AA (optional) | Airline authority |
| CUR (optional) | Currency |
- For information, refer to the Amadeus Help pages HE TRF, GPAR3