Galileo Automated Refund Procedures for Electronic Tickets

1. TRNE2179901047699/20MAY10

Entry:
Description:
TRNE
Ticket RefuNd Electronic
2179901047699
Ticket number including airline code and check digit
/Separator
20-May-10
Date of ticket issue.















Cash Amount Used

When ticket payment was made by cash or cheque, tab to this field to enter the total value used on the ticket, excluding taxes, i.e. the value of the journey actually traveled. If no sectors were flown, the value will be 0.00.

Credit Amount Used

When payment for the ticket was made by credit card, tab to this field to enter the total value used on the ticket, excluding taxes. If no sectors were flown, the value will be 0.00.

Cancellation Charge

When a cancellation charge is to be applied to the transaction, tab to this field to enter the appropriate amount. If no cancellation charges apply, leave blank.

Unused taxes to be refunded Y/N.

Enter Y if any or all taxes are to be refunded.















2.  Enter after the YQ and Page 2 is displayed.
















A/L Authority

Airline Authority is a manual code given by the airline and sometimes referred to as a waiver code.

PFC

Any PFCs will automatically be displayed on this screen. Details are taken from the e-ticket.

Refund Amount

The amount to be refunded to a credit card if one was used as the Form of Payment. If no amount is refundable to a credit card, leave blank.

Comm Percentage/Amount on Cancellation Charge

When appropriate, enter either a commission percentage or the amount that is due to your agency from any cancellation charge. If no amount is due to your agency, leave blank.

Third Screen

Used only when more than one credit card was used for payment. Usually you will enter "N" in this field.

Note:Many BSP authorities will only permit one credit card per passenger. In those countries you will only use the first Refund amount field, and never go to the third screen.

ENTER









TINS Report

To display the refunds on the TINS report:

Enter: HMPR/22NOV–22NOV/REF

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