IATA BSP Essentials for Travel Agents : Introduction

IATA BSP Essentials for Travel Agents  Introduction  BSP Essentials for Travel Agents is a training course developed by the International Air Transport Association (IATA). The course provides essential knowledge of the Billing and Settlement Plan (BSP) specifically for travel agents and is designed to raise the learner's awareness of the BSP system and processes, and improve an Agent's efficiency and level of knowlege.  This course is intended to explain elements of the BSP system that are common to all parts of the world and is divided into six learning modules covering the fundamental components of the BSP system followed by a final examination. The modules comprise:  Introduction to the BSP System and BSP Language  Introduction to BSPlink  BSP Standard Traffic Documents and Procedures  BSP Agent Billing Reports and Procedures  BSP Agent Remittance Procedures  BSP Agent Best Practices and Common Solutions  Final Examination All subjects should be studied in the sequence in which they are presented. Do not skip a subject because material in a later lesson may be based on material presented in an earlier lesson and all material in the course will be examined in the Final Examination.  Lessons in each module contain Key Learning Points to help the learner remember important information. Each lesson ends with a set of study check questions to assess the learner's understanding of the material presented.  Each Module ends with a Revision test, based on key information contained in the lessons. If you answer 80% of the questions correctly, then you will be able to print a personalized Letter of Attestation, confirming that you have completed the learning Module.  Note: Letters of Attestation are not IATA Certificates, nor do they imply IATA certification. In order to receive an IATA Certificate, you must successfully complete the Final Examination. The Final Examination contains 50 questions covering training content presented in all six modules. Students who successfully complete this examination with a grade of 80% or better are eligible to receive an IATA Certificate in "BSP Essentials for Travel Agents".  More information on how to obtain the IATA Certificate in BSP Essentials for Travel Agents is described in the introduction to the Final Examination.  Take the time to review the Orientation Lesson on the classroom page of this course. The Orientation Lesson will explain how to navigate the screens, access the glossary and other key information, as well as how to access technical support.  In addition to the technical support described in the Orientation Lesson, you may contact IATA for items concerning training content by sending your email to the following address: bsp-course@iata.org  When you have completed your review of the Orientation Lesson, locate the learning module on the bottom half of the IATA Classroom page and click on it to start your learning.  We wish you success in your studies.

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Module Overview

COURSE TITLE:    Introduction to the BSP System and BSP Language

MODULE OBJECTIVE:   

 This module is important for working travel professionals who sell passenger airline travel through the IATA Billing and Settlement Plan (BSP) or for students planning a career in travel.

The objective of this module is to make learners familiar with the BSP system, BSP processes and common BSP language. This module will explain what the BSP is, how it works and the benefits of the BSP for a travel agency.

Note: Parts of this course are based on live web page interaction and the internet speed may affect the scrolling from screen to screen.

The letter of attestation will only be printed in the name of the person who logs-in. There is a pass grade of 80% for Lesson 6 review questions. If you do not receive at least 80% you will have to purchase the Module again in order to retake the Module and exam.

OUTCOMES:   

By completing this module you will be able to:

• Define what is the BSP
• List the benefits of being an accredited BSP travel agency
• Describe the roles and responsibilities of the BSP participants
• Describe the BSP process
• Identify the steps in reporting sales through the BSP
• Name, locate and use resources with information on BSP
• Understand commonly used BSP language

COURSE OUTLINE:    There are 6 lessons in this training module. Each lesson ends with a summary of Key Learning Points. Study Check questions are included in all but Lesson 5. The Module ends with a set of online review questions to assess your learning. Students who enroll, complete this online module and receive a review question score of 80% or higher will receive an Introduction to the BSP System and BSP Language module completion letter.

    Lesson 1:   The BSP System

    Lesson 2:    BSP Participants

    Lesson 3:    BSP Ticket Issuance, Reporting and Remittance Process

    Lesson 4:    Where to Find More Information

    Lesson 5:   BSP Terms and Language

    Lesson 6:   Module Summary and Review Questions

MODULE ACTIVITIES AND ASSIGNMENTS:

Each lesson contains key learning points. All lessons, except for lesson 5 contain a study check to reinforce the lesson outcomes. Lesson 6 ends with a review to test knowledge of lesson outcomes.

Module 1:

General Overview

Welcome to the IATA e-learning module on the Billing and Settlement Plan (BSP).

These modules are for working travel professionals or for students studying for a career in travel.

We wish you success in your travel career.

Now let's go to lesson 1 of this module . . .

The Billing and Settlement Plan was designed by the International Air Transport Association to facilitate the reporting and settlement of sales transactions between IATA Accredited Agents and IATA and non-IATA scheduled airlines.

The purpose of this module is to: 

• Define what is the BSP 
• Explain the benefits that the BSP offers to an IATA Accredited Agent 
• Describe the roles and responsibilities of the BSP participants 
• Describe how the BSP works 
• Identify the steps for reporting sales, refunds and other transactions through the BSP 
• Name, locate and use resources with information on BSP 
• Understand commonly used BSP language