Procedure
1. A full or partial automated refund for both an e-ticket or paper ticket can be initiated in three ways:
| Using the ticket number | TRFXXX-XXXXXXXXXX |
| From a PNR | TRF/Lnn (where nn is the line number of the FA element) |
| From the Sales Report (TJQ) | TRF/I-nn (where nn is the sequence number) |
2. The refund record is now displayed.
| REFUND RECORD AGT-12345678 JT/28MAR15 TKT-Y NM NAME AUTOMATED/REFUND MR I ISSUED 28MAR15 D1 DOCUMENT XXX XXXXXXXXXX 2 CPNS 1200 F FARE PAID AUD 6171.00 U FARE USED 0.00 FARE REFUND 6171.00 XT TAX REFUND 323.44 >TRFT REFUND TOTAL 6494.44 FM COMMISSION 308.55 5.00P FP1 CASH S ITINERARY INTERNATIONAL |
If you are processing a FULL refund, proceed to Step 6.
For a partial refund, continue to the next step.
3. The used fare and any refundable taxes need to be updated as necessary in the refund record.
Examples of entries are provided below:
| To update the used fare amount: | TRFU/U1500.00 |
| To display the list of taxes: | TRFT |
| To update tax 3 to refund $10: | TRFU/TU3-10.00 |
| To delete tax on line 4: | TRFU/TX4 |
Note: Once a tax has been deleted it can be re-added using the entry TRFU/TA34.00YR (where YR is an example of the tax being re-added).
For additional information refer to the Amadeus Help Pages : HE TRFU
4. The coupon numbers of the document you are refunding need to be accurately reflected in the refund record.
If the document is an e-ticket the system will do this for you automatically however if it is a paper ticket you will need to use the below entry:
| Delete used coupons 1, 2 of document 1 | TRFU/DX1C12 |
5. If there are any cancellation penalties to be applied, enter them.
| Apply the cancellation penalty as a % | TRFU/CP5 |
| Apply the cancellation penalty as an amount | TRFU/CP50.00A |
5. Ticket originally issued at 5% commission, then exchanged with 0% commission. When refunding the reissued ticket, it will reflect as 0% commission.
Possible entries: trfu/fm9 trfu/fm9n trfu/fm100.00a trfu transaction code /fm slash, field identifier 9 percentage (1-5 numeric characters) 9n percentage (1-5 numeric characters), letter n to indicate that the percentage is calculated on a net fare instead of a gross fare (market-specific) 100.00a amount (1-11 numeric characters), amount indicator (a)
6. Should you need to update the commission field, do one of the following options.
| Apply the commission as % | TRFU/FM9 |
| Apply the commission as %, Letter N to indicate that the percentage is calculated on a net fare instead of a gross fare (market specific) | TRFU/FM9N |
| Apply the commission as amount | TRFU/FM100.00A |
7. Process the automated refund: TRFP
System response:
| OK - REFUND PROCESSED |
E-ticket refunds will also return an SAC number from the airline system:
| OK ETKT RECORD UPDATED SAC- XXXXXXXXXXXXX OK - REFUND PROCESSED |
8. The refund transaction should appear on the current day’s TJQ report.
| 000332 XXX XXXXXXXXXX -6185.89 -323.44 -308.55 CA AUTOMATED/ JT RECLOC RFND |
Ignoring an Automated Refund
Both e-ticket and paper ticket automated refunds can be ignored prior to the TRFP entry. Once the refund record is ignored, the ticket can be recalled for an automated refund at a later time. Enter: TRFIG
Note: There is no need to repeat the TRFIG to confirm the entry.
Cancelling an Automated Refund
An automated refund can only be cancelled on the same day the refund was processed and is only possible for paper tickets. Enter: TRDC/Lnn (where nn is the sequence number from the TJQ report).