Procedure
Tip before you start.
Before the refund process initiation, you need to check that all e-ticket coupons statuses related to the refund are open for use (O).
Also you need to know beforehand
Before the refund process initiation, you need to check that all e-ticket coupons statuses related to the refund are open for use (O).
Also you need to know beforehand
- if ticket can be refunded
- the exact amount of fare you wish to refund
- all specific tax in detail that will be refunded and all those that will not
- if a cancellation penalty applies
- if other fees apply (e.g administrative fee)
Scenario: Fare EUR767.00 (Base fare of the ticket)
Used Fare: EUR377.00 (Fare that is either traveled or non-refundable)
Cancellation Penalty EUR70.00
Non-refundable taxes: 32.78GB / 37.96UB
Refundable taxes: 40.00YQ / 12.00GR / 15.15WP / 5.00WQSTs
1. Initiate a refund & display the refund record. Enter:
TRF125-5236554055 by ticket number
-or-
TRF/L6 from the PNR by ticket FA line (e.g. line 6)
Used Fare: EUR377.00 (Fare that is either traveled or non-refundable)
Cancellation Penalty EUR70.00
Non-refundable taxes: 32.78GB / 37.96UB
Refundable taxes: 40.00YQ / 12.00GR / 15.15WP / 5.00WQSTs
1. Initiate a refund & display the refund record. Enter:
TRF125-5236554055 by ticket number
-or-
TRF/L6 from the PNR by ticket FA line (e.g. line 6)
6 FA PAX 100-5236554055/ET6X/EUR929.89/29NOV14/ATHGR2200/00413
000/S2-3 |
2. Update refund record with the amount of the used fare. Enter:
TRFU/U377
TRFU/U377
3. Update refund record with the cancellation penalty (amount). Enter:
TRFU/CP70A this sets a cancellation penalty of EUR70.00
System response (after these updates):
TRFU/CP70A this sets a cancellation penalty of EUR70.00
System response (after these updates):
REFUND RECORD AGT-00413000 AA/29NOV14 L TKT-Y
NM NAME AUTOMATED/REFUND I ISSUED 29NOV14 D1 DOCUMENT 100 5236554055 2 CPNS 1200 F FARE PAID EUR 767.00 U FARE USED 377.00 FARE REFUND 390.00 CP CANX FEE 70.00 17.95P XT TAX REFUND 162.89 >TRFT REFUND TOTAL 482.89 FM COMMISSION 3.90 1.00P FP1 CASH 482.89 S ITINERARY INTERNATIONAL |
4. Display the refundable taxes panel. Enter:
TRFT
System response:
TRFT
System response:
REFUNDABLE TAXES
AUTOMATED/REFUND 100 5236554055 - 055 UNUSED TAXES ---------------------------------------------------------------- T1 12.00 GR T2 60.00 YQ T3 15.15 WP T4 5.00 WQ T5 32.78 GB T6 37.96 UB REFUNDABLE TAX TOTAL EUR 162.89 XT |
5. Delete non-refundable taxes. Enter:
TRFU/TX1 delete tax in line 1 (GR)
(note that after this action, the number of the lines will change, as one tax is now deleted)
(note that after this action, the number of the lines will change, as one tax is now deleted)
TRFU/TX2-3 delete tax now in line 2 (WP) & line 3 (WQ) with one entry since they are consecutive taxes.
System response:
REFUNDABLE TAXES
AUTOMATED/REFUND 100 5236554055 - 055 UNUSED TAXES ---------------------------------------------------------------- T1 60.00 YQ T2 15.15 WP T3 32.78 GB REFUNDABLE TAX TOTAL EUR 107.93 XT |
6. Update refundable taxes. Enter:
TRFU/TU1-40 update tax in line 1 (YQ) into the refundable amount (EUR40.00)
System response:
TRFU/TU1-40 update tax in line 1 (YQ) into the refundable amount (EUR40.00)
System response:
REFUNDABLE TAXES
AUTOMATED/REFUND 100 5236554055 - 055 UNUSED TAXES ---------------------------------------------------------------- T1 40.00 YQ T2 15.15 WP T3 32.78 GB REFUNDABLE TAX TOTAL EUR 87.93 XT |
7. Redisplay the refund record. Enter:
TRF
System response after all the updates:
TRF
System response after all the updates:
REFUND RECORD AGT-00413000 AA/29NOV14 M TKT-Y
NM NAME AUTOMATED/REFUND I ISSUED 29NOV14 D1 DOCUMENT 100 5236554055 2 CPNS 1200 F FARE PAID EUR 767.00 U FARE USED 377.00 FARE REFUND 390.00 CP CANX FEE 70.00 17.95P XT TAX REFUND 87.93 >TRFT REFUND TOTAL 407.93 FM COMMISSION 3.90 1.00P FP1 CASH 407.93 S ITINERARY INTERNATIONAL |
8. Process refund. Enter:
TRFP
TRFP