Amadeus : How to refund an unused e-ticket with cancellation penalty - full refund with CP (Cryptic)

Procedure 

Tip before you start.
Before the refund process initiation, you need to check that all e-ticket coupons statuses related to the refund are open for use (O).
Also you need to know beforehand:

• if ticket can be refunded
• the exact amount of fare you wish to refund
• all specific tax in detail that will be refunded and all those that will not
• if a cancellation penalty applies
• if other fees apply (e.g administrative fee)

Scenario: The ticket is unused and there is a cancellation penalty - Full Refund with CP 
  

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Case A:  Cancellation penalty - Amount

1. Initiate a refund & display the refund record. Enter:

TRF125-5236554055 by ticket number
-or-
TRF/L6 from the PNR by ticket FA line (e.g. line 6)

6 FA PAX 100-5236554055/ET6X/EUR522.50/29NOV14/ATHGR2200/00413                  000/S2-3

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2. Update refund record with the cancellation penalty (amount). Enter:

TRFU/CP50A this sets a cancellation penalty of EUR50.00

System response:

REFUND RECORD                    AGT-00413000 AA/29NOV14 A TKT-Y                NM  NAME        AUTOMATED/REFUND                                                I   ISSUED      29NOV14                                                         D1  DOCUMENT    100 5236554055 3 CPNS 1200                                                                                                                      F   FARE PAID              EUR      380.00                                      U   FARE USED                         0.00                                          FARE REFUND                     380.00                                      CP  CANX FEE                         50.00          13.16P                      XT  TAX REFUND                      142.50 >TRFT                                    REFUND TOTAL                    472.50                                                                                                                      FM  COMMISSION                        3.80      1.00P                           FP1 CASH                            472.50                                                                                                                      S   ITINERARY              INTERNATIONAL

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3. Process refund.  Enter:

TRFP

System Response :

OK ETKT RECORD UPDATED SAC- 125LA0G3MCBWE                                       OK - REFUND PROCESSED

  

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Case B:  Cancellation penalty - Percentage

1. Initiate a refund & display the refund record. Enter:

TRF125-5236554055 by ticket number
-or-
TRF/L6 from the PNR by ticket FA line (e.g. line 6)

6 FA PAX 100-5236554055/ET6X/EUR522.50/29NOV14/ATHGR2200/00413                  000/S2-3

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2. Update refund record with the cancellation penalty (percentage). Enter:

TRFU/CP25P this sets a cancellation penalty of 25%

System response:
  

REFUND RECORD                    AGT-00413000 AA/29NOV14 A TKT-Y                NM  NAME        AUTOMATED/REFUND                                                I   ISSUED      29NOV14                                                         D1  DOCUMENT    100 5236554055 3 CPNS 1200                                                                                                                      F   FARE PAID              EUR      380.00                                      U   FARE USED                         0.00                                          FARE REFUND                     380.00                                      CP  CANX FEE                         50.00          13.16P                      XT  TAX REFUND                      142.50 >TRFT                                    REFUND TOTAL                    472.50                                                                                                                      FM  COMMISSION                        3.80      1.00P                           FP1 CASH                            472.50                                                                                                                      S   ITINERARY              INTERNATIONAL

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3. Process refund. Enter:

TRFP

System Response:

OK ETKT RECORD UPDATED SAC- 125LA0G3MCBWE                                       OK - REFUND PROCESSED

  

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Other updates in the refund record & related and entries.

Entry Explanation TRFU/CM10A Set cancellation penalty commission as amount e.g.EUR10.00 TRFU/CM3P  Set cancellation penalty commission as percentage e.g. 3% TRFU/NF100  Set the net amount to be refunded e.g. EUR100.00 TRFU/FPA1250.67 Set the amount to be refunded in a specific form of payment e.g 1 to a specific amount e.g. EUR250.67 TRFU/FP1CASH Set the form of payment (to be used only for Option 1 or Option 2 issued tickets) TRFU/RMAUTH BY LOCAL AIRLINE OFFICES Set a specific free text remark (this information is for internal use as it is not transmitted to the airline) TRFU/AA0148876 Set a specific airline authorization code (this information is for internal use as it is not transmitted to the airline Cancel Refund Ignore refund record (nothing will be saved in the record)

  

Actions triggered after a refund.

1. ‘ET’ changes to ‘ER’ in ticket FA line: 6 FA PAX 100-5236554055/ET6X/EUR929.89/29NOV14/ATHGR2200/00413                  000/S2-3        2. Relevant e-ticket coupon status(-es ) changes to Refund (R): TKT-10055236554055        RCI-                     1A  LOC-3ID6EB                 OD-ATHATH  SI-      FCMI-0   POI-ATH  DOI-29NOV14  IOI-00413000                   1.AUTOMATED/REFUND          ADT            ST                                 1 OATH 6X 631   B 18FEB0810 OK BV3H          R             1PC                 2 OLHR 6X 640   D 28FEB0755 OK DV3H          R             2PC                    ATH                                                                         FARE   F EUR       767.00                                                       TOTALTAX EUR       162.89                                                       TOTAL    EUR       929.89                                                       /FC ATH 6X LON488.366X ATH505.20NUC993.56END ROE0.771963                        FE BA ONLY                                                                       FP CASH                                                                         NON-ENDORSABLE                                                                  FOR TAX/FEE DETAILS USE TWD/TAX                                                  SAC- 125LA0G3MCBWE            3. The refund is reported in the Query Report (TJQ) with transaction type RFND:    000196 100 5236554055   -929.89-162.89   0.00  -7.67 CA AUTOMATE AA 3ID6EB RFND