Procedure
Tip before you start.
Before you start the refund process, you need to check that all e-ticket coupons statuses related to the refund are open for use (O).
Also you need to know beforehand:
Before you start the refund process, you need to check that all e-ticket coupons statuses related to the refund are open for use (O).
Also you need to know beforehand:
- if ticket can be refunded
- the exact amount of fare you wish to refund
- all specific tax in detail that will be refunded and all those that will not
- if a cancellation penalty applies
- if other fees apply (e.g administrative fee)
Scenario: The ticket is unused with no cancellation fee - FULL REFUND.
1. Start a refund & display the refund record:. Enter:
TRF100-5236554055 by ticket number
-or-
TRF/L6 from the PNR by ticket FA line (e.g line 6)
1. Start a refund & display the refund record:. Enter:
TRF100-5236554055 by ticket number
-or-
TRF/L6 from the PNR by ticket FA line (e.g line 6)
6 FA PAX 172-5236554055/ET6X/EUR929.89/29NOV14/ATHGR1111/00413
000/S2-3 |
System response:
REFUND RECORD AGT-00413000 AA/29NOV14 F TKT-Y
NM NAME AUTOMATED/REFUND I ISSUED 29NOV14 D1 DOCUMENT 172 5236554055 2 CPNS 1200 F FARE PAID EUR 767.00 U FARE USED 0.00 FARE REFUND 767.00 XT TAX REFUND 162.89 >TRFT REFUND TOTAL 929.89 FM COMMISSION 7.67 1.00P FP1 CASH 929.89 S ITINERARY INTERNATIONAL |
Note: In case you need to add a remark in the refund record, please perform below entry. Enter:
TRFU/RMDUE TO WEATHER for adding the remark i.e. DUE TO WEATHER
In case you need to add a waiver code in the refund record, please perform below entry. Enter:
TRFU/WA123545 for adding the waiver code i.e. 123545
*****Bare in mind that the remark is for internal use only*****
TRFU/WA123545 for adding the waiver code i.e. 123545
*****Bare in mind that the remark is for internal use only*****
2. Process refund. Enter:
TRFP
System response:
TRFP
System response:
OK ETKT RECORD UPDATED SAC- 125LA0G3MCBWE
OK - REFUND PROCESSED |
 | Actions triggered after a refund. |