PERSONAL QC CHECKLIST
- Check HK status/CF #s Returned
- Verify Seats Confirmed
- Verify Tickets Issued
- Verify PNR Faxed/Emailed correctly
RECORD VERIFICATION
- Read and understand the previous documentation
- Check PNR History to determine what action has been performed
- If appropriate, contact the original agent(s) for clarification
- Ask questions
- Seek help
- Document what you do completely
- Take accountability traveler’s request and ensure their needs are met
- ¤ . . . . . . . . . . . . . . . . . . . . Change Key
- # . . . . . . . . . . . . . . . . . . . . Cross of Lorraine
- PCC . . . . . . . . . . . . . . . . . . . . Pseudo City Code
- § . . . . . . . . . . . . . . . . . . . . End Item
CRT OPERATIONS
- SI*1234 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sign in to all work areas
- SO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sign out ONE work area
- SO* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sign out ALL work areas
- ¤B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change to work area B
- AAAKB73 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change work area to be in PCC KB73
- *S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display current work area
- *S* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display all work areas
- *S*P . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display work area and printer designation
- S/* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Redisplay the daily sign-in message
- #J . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display CRT set address
CALCULATOR
- T¤22#3 . . . . . . . . . . . . . . . . . . Add
- T¤350-18 . . . . . . . . . . . . . . . . . Subtract
- T¤45*6 . . . . . . . . . . . . . . . . . . Multiply
- T¤925/3 . . . . . . . . . . . . . . . . . . Divide
CALENDAR
- T¤JUL/09 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Monthly Calendar
- T¤15DEC-30 . . . . . . . . . . . . . . . . . . . . . .. . . . Determine date 30 days prior to Dec 15
- T¤15DEC#30 . . . . . . . . . . . . . . . . . . . . . . . . . Determine date 30 days after Dec 15
- T¤MENU . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calculation and conversion entries
SABRE REFERENCE
- N*/SHORTCUTS . . . . . . . . . . . . . . . . . . . . . . . Display commonly used Sabre shortcuts
- DU*/CLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display Class of Service Codes
- DU*/CAR/TYPES . . . . . . . . . . . . . . . . . . . . . . List car types
- DU*/CAR/EQP . . . . . . . . . . . . . . . . . . . . . . . . . List car equipment codes
- CARTYPEHELP . . . . . . . . . . . . . . . . . . . . . . . . List car type definitions
- CARTYPEPSEUDOHELP . . . . . . . . . . . . . . . . List vehicle groups
- DU*/HTL/TYPES . . . . . . . . . . . . . . . . . . . . . . . List room type codes
- DU*/HTL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vendor codes and room types
- DU*/MLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . List meal codes & descriptions
- DU*/SPM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . List special meal type codes
- DU*/SPM#YY . . . . . . . . . . . . . . . . . . . . . . . . . . List special meal types by carrier
ENCODE—DECODE
- W/-ALDELTA . . . . . . . W/*DL
- W/CRHERTZ . . . . . . . W/CR*ZE
- W/HLHYATT . . . . . . . W/HL*HY
CITY/AIRPORT
- W/-CCBOSTON (City Code) . . . . . . . . . . . . . . W/*BOS
- W/-ATMIA . . . . . . . . . . . . . . . . . . . . . .. . . Lists 10 closest airports to another airport
- W/-CYREXBURG, ID, . . . . . . . . . . . . . . . . . . . . . . . . . Lists 10 closest airports to city
- W/-CYLOGAN, UT#CYBOISE, ID . . . . . . . . . . . . . . . . . . . Mileage between two cities
- W/-CYAVIGNON,FR#CYNICE,FR . . . . . . . . . . . . . . .. . . . Mileage—Int’l
- W/-APSKY HARBOR . . . . . . . . . . . . . . . . . . . . . . . . . . Find city code using airport name
- W/-MBFT.CAMPBELL . . . . . . . . . . . . . . . . . . . . . . Lists closest airports to Military Base
- W/-ATLAX#ATDFW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gives mileage between airports
- HCCTEXAS or HCCTX . . . . . . . . . . . . . . . . . . . . . . . . . Encode/Decode States
- HCCC/ITALY OR HCCC/IT . . . . . . . . . . . . . . . . . . . Encode/Decode Countries
- W/-ATTUL#CYTULSA,OK . . . . . . . Distance between an Airport (AT) and a city (CY)
EQUIPMENT/AIRCRAFT TYPE
- W/EQ*767 . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . Decode equipment type
- W/EQ*L3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Decode from availability, Line 3
DECODE AGENTSINE
H*ASWH5BAZZ . . . . . Find agent name associated with sine gives agent’s name for agent sine H*AS(PCC) A(2-letter agent sine)
W/*WH0B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Decode PCC
SABRE HELP
- Use Format Finder (under Agent Tools link)
- Access eServices Tab in MySabre
WEATHER
- ¤WEA/CF*ATL . . . . . . . . . . . . . . . . . . City forecast for today, tonight, tomorrow—ATL
- ¤WEA/EF*ATL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Extended forecast for ATL—5days
- ¤WEA/EF*ATL/2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display Page 2 of extended forecast
- ¤WEA/WX*HLN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Latest weather conditions—HLN
- W¤1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display current conditions, segment 1
- W¤3CF......................................... Display city forecast, segment 3
- ¤WEA/HELP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display weather formats
VERIFY CONNECTION TIME
- VCT* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Verify connection times in itinerary
- VCT*1/2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Verify segments 1 and 2
- T*CT-JAX . . . . . . . . . . . . . . . . . . . . . . Minimum connection times for JFK, ALL airlines
- T*CT-LGA/AA . . . . . . . . . . . . . . . . . . Min. connection times for LGA, Am.Airlines only
- T*CT-LAX/AAJL . . . . . . . . . . . . . . . . . . . . . . Connect times between AA and JL in LAX
VERIFY FLIGHT INFO
- V*DL817/9JUL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Verify by airline flight number, date
- VI* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . View entire itinerary
- VI*1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Verify line 1 of itinerary
- VA*1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. Verify line 1 of availability
- 2CO437/13OCT . . . . . . . . . . . . . . . . . . . . . Current flight info by flight number & date
DISPLAY SEGMENT MILEAGE
- WNDFWPARLGW . . . . . . . . . . . . . . . . . Display segment mileage—no PNR necessary
- WN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display segment mileage of all air segs in PNR
- WNS3/8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display segment mileage for segs 3 and 8
- WNS3-8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display segment mileage for segs 3 thru 8
TIME OF DAY
- T*LON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Time of day in specific city
- T¤ETCTY/CTY . . . . . . . . . . . . . . . . . . . . . . . . . Calculate time difference between cities
- T¤ETHHMMCTY/CTY . . . . . . . . . . . . . . . . . . Calculate time of other city given 1 time
- T¤ETHHMM/DDMMM#HHMM . . . . . . . . . . . . Calculate new time/date (#ADD, -SUB)
- T¤ETHHMM#HHMM . . . . . . . . . . . . . . . . . . . . . . . . . . . Calculate new time (#ADD, -SUB)
- T¤ETHHMMTCTY/DDMMM-HHMMTCTY/DDMMM .. Elapsed time between 2 cities
CTY . . . . . . City
HH . . . . . . Hour
DD . . . . . . Day
MM . . . . . . Minutes
MMM . . . . . . Month
TICKETING REFERENCE/INFORMATION
- WETP*DL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display E-ticket profile for DL
- WETR*T0067224431222 . . . . . . . . . . . . . . . . . . . . . . . . . . Display ETR by ticket number
- WETR*2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display info by item # (from *T)
- WTDB*2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display paper ticket by item number
- W/*AA#*CO . . . . . . . Display baggage and interline agreement between 2 airlines
- W/*DL#NALL............ Display interline paper and baggage agreement for DL
INTERNATIONAL
- DC*CUR . . . . . . . . . . . . . . . . . . . . . . . . . Display list of currency codes for all countries
- DC*CHINA . . . . . . . . . . . . . . . . . . . . Display Bankers’ Buying Rate for specific country
- DC*EUR . . . . . . . . . . . . . . . . . . . . . . Display Bankers’ Buying Rate for specific currency
- DC*EUR200 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Convert 200 Euros into US Dollars
- DC#USD300/CAD . . . . . . . . . . . . . . . Converts 300 USD to CAD (Canadian) currency
- N*/GLOBEA . . . . Display country & city geography info, 1st letter of a country name