QUEUES—COUNTING & ACCESSING
- QC/ . . . . . . . . . . . . . . . . . . . . . . Queue count–all queues with PNRs in PCC
- QC/- . . . . . . . . . . . . . . . . . . . Queue count—all queues with PNRs in PCC with LABEL
- QC/230-239 . . . . . . . . . . . . . . . . . . . . Queue count—queue 230-239
- QC/220 . . . . . . . . . . . . . . . . . . . . . . . . . Queue count—specific queue
- QC/200#AL-AA . . . . . . . . . . . . . . . . . . . . . Queue count—airline codes
- QC/200#SD-23SEP . . . . . . . . . . . . . . . . . . . . . Queue count—travel date
- QC/200#TD-28SEP . . . . . . . . . . . . . . . . . . . . . Queue count—ticketing date
- QC/200#TD-23SEP-28SEP . . . . . . . . . . Queue count—ticketing date range
- QC/200#CT-KB73 . . . . . . . . . . . . . . . . . . . . . . . . . . . . Queue count—creation city (PCC)
- QC/200#SI-AAW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Queue count—agent creation sine
- QC/200#CD-23SEP . . . . . . . . . . . . . . . . Queue count—creation date
- Q/220 . . . . . . . . . . . . . . . . .. . . . . . . Access specific queue
- QR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Remove PNR from queue
- QXI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exit queue, ignore and leave all PNRs on queue
- OXER . . . . . . . . . . . . . . . . . . . . . . . . . . . Exit queue, end and redisplay PNR
- QXIR . . . . . . . . . . . . . . . . . . Exit queue, ignore and redisplay PNR
- I . . . . . . . . . . . . . . . . . .. . . . Ignore, leave PNR on queue and display next PNR
- Q* . . . . . . . . . . . . . . . . . . . . . . . . . . . Display prefatory remark of current PNR on queue
- *QH . . . . . . . . . . . . . . . . . . . . . . . Display queue history
- QI*SYS . . . . . . . . . . . . . . . . . . . . . . . Display PIC list (Sabre Canned)
- QI* . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display PIC list (MMT customized)
- QN . . . . . . . . . . . . . . . . . . . . . . . . . Display Queue Name Table (by name)
- QN*/Q . . . . . . . . . . . . . . .. . Display Queue Name Table (by queue #)
QUEUES—PLACING
- QP/55/11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Place PNR on specific queue with PIC 11
- QP/KB7399/1 . . . . . . . . . Place PNR on specific queue with in PCC KB73 with PIC 1
- QP/KB7399/1#WH5B132/1 . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Place PNR on multiple queues in multiple PCC’s (max 3)
MMT ASSIGNED QUEUES Š
- Queues 1-49—reserved for Sabre System use only Š
- Queues 50-199—reserved for MMT use for various purposes Š
- Queues 200-209—reserved as default office queues in each PCC (office manager will monitor these)
- Queues 200-511—reserved for agent use and assigned by the ITS department as needed
Default Office/PCC Queues
- 200—Office Default Š
- 201—Schedule Changes URGENT Š
- 202—Car/Hotel/Tour Š
- 203—General Non-Urgent Š
- 204-205—Reserved for future MMT use Š
- 206-209—Available for office use as needed (manager decides how to use these queues)
Agent Individual Queues
Each agent is assigned 10 queues for his/her exclusive use. Some are preassigned for specific uses and others are available for the agent to use as he/ she needs. Please see info below for an ex. of an agent who is assigned queues 240-249:
- 240—Agent Default Š
- 241—Schedule Changes URGENT Š
- 242—Car/Hotel/Tour Š
- 243—General Non-Urgent
- 244—Seats Š
- 245-246—Reserved for future MMT use Š
- 247-249 —Available for agent use as needed (agent decides how to use these queues)