Quick Reference Guide Galileo by Travelport

HOW TO SIGN IN

SIGN IN


SOF



SIGN IN PASSWORD CHANGE




  • Move with the Tab key to ‘NEW PASSWORD’, fill in your password
  • Move with the Tab key to ‘KEYWORD’, fill in  keyword
  • A minimum of 7 characters will be required and it MUST contain 5 alphabet AND2 numeric characters.
The selected password and keyword must be reconfirmed by entering them again. Please make sure they are identical to your first selection!




ENCODE/DECODE

CITIES/AIRPORTS
.CE SANAA ------------------------ ENCODE SINGLE CITY NAME 
.CE LONDON/CAIRO ----------- ENCODE MULTIPLE CITY NAMES
.CD SAH ---------------------------- DECODE SINGLE CITY CODE
.CD LON/FCO/ZRH -------------- DECODE MULTIPLE CITY CODES

CITY/AIRPORT INFORMATION
.CR FRA ---------------------------- INFORMATION ABOUT THE AIRPORT, E.G.TELEPHONE                                                                      NUMBER, DISTANCE FROM CITY (DOWNTOWN

COUNTRIES
.LE  YEMEN ----------------------- ENCODE COUNTRY NAME


AIRLINES
.AE YEMENIA ------------------------------------------- ENCODE SINGLE AIRLINE  NAME
.AE ALITALIA/LUFTHANSA ------------------------ ENCODE MULTIPLE AIRLINE NAMES
.AD IY ----------------------------------------------------- DECODE SINGLE AIRLINE  CODE
.AD EK/AZ/PR ------------------------------------------ DECODE MULTIPLE AIRLINE CODES

AIRLINE INFORMATION
.AR AF ----------------------------------------------------- INFORMATION ABOUT THE AIRLINE, E.G.                                                                                             LOCATION, TEL, FAX, B.O. POX NUMBER

EQUIPMENT TYPES
.EE BOEING ---------------------------------------------- ENCODE EQUIPMENT  TYPE NAME


BOOKING FILE & AIR TRANSPORTATION

HOW TO MAKE A BOOKING FILE
1) A10AUGSAHCAI*IY ------------------------------------------------------------ FLIGHT REQUEST
2) N2Y1 -------------------------------------------------------------------------------- SEAT REQUEST
3) N.1ALSHAMIRI/KHALIDMR+N.1ALMOHAMADI/SUADMRS ------- NAME
4) P.SAHT*444 201GALILEO -MAJED ------------------------------------------ PHONE NUMBER
5) P.SAHH*444 201 ------------------------------------------------------------------- PHONE NUMBER
6) T.T* ----------------------------------------------------------------------------------- TICKET NUMBER
7) R.P+ER ------------------------------------------------------------------------------- END TRANSACTION

NAME FIELD
N.3MAY/RMR/DMRS/PMR ----------------------- MULTIPLE NAMES, SURNAME 
N.1AHED/MAJEDMSTR*P-CO5 ----------------- CREATE AN CHILD NAME 
N.I/JOHNSON/PAULA*28AUG 2007 ------------ CREATE AN INFANT NAME
N.G/9TOURSGROUP ------------------------------- CREATE GROUP NAME
N.P2@SMITH/JMR ---------------------------------- CHANGE NAME 2 TO SMITH

PHONE FIELD
P.SAHT*240700 YEMEN TRAVEL ------------------- TRAVEL AGENCY PHONE NUMBER IN SAH.
P.P* ---------------------------------------------------------- TELEPHONE NUMBER NOT KNOWN
P.3@SAHB*212808 SHELL COMPANY ------------- CHANGE THE THIRD PHONE ITEM TO

TICKETING ARRANGEMENT FIELD
T.T* --------------------------------------- TICKET NUMBER 

VENDOR REMARKS
V.AIY*PLEASE ADVISE FLIGHT DETAILS ------------- SEND MESSAGE TO AIRLINE IY
V.2-4@ ---------------------------------------DELETE VENDOR REMARK NUMBERS 2THROUGH 4

SPECIAL SERVICE REQUIREMENT (SSR)
SI.P1/WCHR ------------- REQUEST A WHEELCHAIR FOR PASSENGER 1 ON ALL AIR SEGMENTS
SI.S3/VLML ------------- REQUEST VLML FOR ALL PASSENGERS IN SEGMENT 3 ONLY
SI.P3-5S2.4/VGML@ ------------- CANCEL THE VGML REQUEST FOR PASSENGERS 3 THROUGH                                                         5 ON SEGMENT 2 AND 4
SI.P1S2@ -------------------------- CANCEL THE SERVICE REQUEST FOR PASSENGER 1 ON                                                                 SEGMENT 2

OTHER SUPPLEMENTARY INFORMATION (OSI)
SI.P1S1/DOCS*P/GB/S123456789/GB/12JUL66/M/23OCT09/AHMED/MAJEDMR
SI.2@ ------------- DELETE ITEM NUMBER
SI.P3/SSRFOIDYYHK1/PP12345678

HOW TO MAKE A SEAT RESERVATION
*BKTA0F ------------- DISPLAY BOOKING FILE
SA*S1 ------------- DISPLAY SEAT AVAILABILITY SEG 1
S.S1/10A -------------BOOK SEAT NUMBER 10A
S.@*HK ------------- CHANGE SEAT STATUS TO (HK)
R.P+ER ------------- END TRANSACTION
S.@ ------------- CANCEL SEAT RESERVATION

CANCELLING
X1 ------------- CANCEL SEGMENT 1
Or
XI ------------- CANCEL THE WHOLE ITINERARY 
R.P+ER ------------- END TRANSACTION

BOOKING FILE RETRIEVAL
*3WG6BD ------------- RETRIEVE BOOKING FILE BY PNR
*-ALSHAMI/AHMEDMR ------------- RETRIEVE BOOKING BY NAME
*-I/AHMED ------------- RETRIEVE BOOKING BY INFANT NAME 
*-G/TOURSGROUP ------------- RETRIEVE BOOKING BY GROUP NAME

BOOKING FILE LIST
LD/ALL/28AUG-D -------------------------- DISPLAY THE LIST OF PASSENGERS TRAVELLING ON                                                                         28 AUGUST
LD/ALL/01MAR*30MAR-D -------------- DISPLAY THE LIST OF PASSENGERS TRAVELLING                                                                             DURING  THE MONTH OF MARCH
LD/ALL/15JAN/BADE-D ----------------- DISPLAY THE LIST BY BOARD POINT


OPEN SEGMENT
0IY740YOPENSAHCAINO1 -------------DIRECT SEGMENT BOOKING

CANCEL A PASSIVE SEGMENT
@1XK -------------CANCEL PASSIVE SEGMENT

PASSIVE SEGMENT
0IY322Y12JANSAHADEBK1 -------------DIRECT SEGMENT BOOKING
Or
A12JANSAHCAI*IY ------------------------DISPLAY FLIGHT AVAILABILITY
N1Y1BK -------------------------------------- BOOK THE PASSIVE SEGMENT ON Y/C

SEND A BOOKING FILE
1) *BKTA0F --------------------------DISPLAY BOOKING FILE
2) QEB/76FF --------------------------SEND THE BOOKING TO AGENT CODE 76FF

AIRLINES AGREEMENT RECORD
DT/AAR/DIS-IY


360 FARES

DOMESTIC FARE
FDSAHADE/IY:YER --------------------------DISPLAY DOMESTIC FARE FOR YEMENI CITIZEN
FDSAHADE/IY:USD ------------------------- DISPLAY DOMESTIC FARES FOR FOREIGNER

INTERNATIONAL FARE
FDSAHLHR/IY --------------------------DISPLAY INTERNATIONAL FARE FROM SAH TO LHR                                                                           WITHOUT TAX
FDFRASAH/IY:EUR --------------------FARE DISPLAY IN THE CURRENCY SPECIFIED
FD15JUNDXB --------------------------- DISPLAY INTERNATIONAL FARE FROM YOUR CITY TO                                                                       DXB WITH THE DATE OF TRAVEL
FDSAHCAI*CNN ----------------------- DISPLAY CHILD FARE SAH TO CAI
FDSAHPAR*INF ------------------------ DISPLAY INFANT FARE SAH TO PAR

FARE NOTE (RULE)
FN*2 ----------------------------------------FARE NOTES FOR THE FARE IN LINE 2
FN*1/P16 or FN*2/19 ------------------- FARE NOTES FOR FARE NBR 1 BY SPECIFYING THE                                                                           PARAGRAPH  
FN*1/ALL --------------------------------- DISPLAY ALL FARE NOTES

FARE QUOTE PLANNER
FQPMIALONMIA+UA --------------DISPLAY FARE FRM MIAMI TO LONDON AND BACK MIAMI WITH UA 
FQPSAH.Y+IYLHR.F+BASAH -------------- DISPLAY FARE WITH AIRLINE AND DIFFERENT CLASS 
FQPSYD+QF.Y15JUNAKL+QF.J20JUNSYD -------------- DISPLAY FARE WITH  AIRLINE AND CLASS
FQPMAD.J+IBRIO.Y+RGLIM -------------- DISPLAY FARE WITH DIFFERENT AIRLINE & CLASS  
FQPSAHDXBPEK.Y+EK -------------- DISPLAY FARE WITH SAME CLASS
FQPSAHAMMJFK.Y+RJ*C10 -------------- DISPLAY CHILD FARE
FQPSAHAMMJFK.Y+RJ*INF -------------- DISPLAY INFANT FARE


FARE QUOTE SUMMARY
FQP*1 ---------------------------- DISPLAY FARE QUOTE PLANNER SUMMARY

FARE QUOTE LADDER
FQL5 -------------- DISPLAY FARE QUOTE LADDER FOR FARE NUMBER 5

FARE NOTE (RULE)
1) FQN3 -------------- DISPLAY  FARE RULE FOR FARE NUMBER 3
2) FN1/ALL -------------- DISPLAY ALL FARE RULES FOR FARE COMPONENT 1

FARE QUOTE WITHIN BOOKING
FQ/CIY -------------- FARE QUOTE THE BOOKING FILE
FQP1/CEK -------------- FARE QUOTE FOR PASSENGER 1
FQS1/CIY -------------- FARE QUOTE FOR SEGMENT 1
FQS1P2/CEK -------------- FARE QUOTE FOR SEGMENT 1 , PASSENGER 2
FQP3*C10/CIY --------------FARE QUOTE FOR PASSENGER 3 AS A CHILD   
FQCIY --------------FARE QUOTE THE BOOKING ON IY
FQP1.2.3*INF /CIY -------------- FARE QUOTE FOR PASSENGER 1 AND 2 AS ADULT, PASSENGER 3 AS INFANT

FILED FARE
*FF1 --------------DISPLAY DETAILED LINEAR FARE CONSTRUCTION NUMBER 1 IN THE BOOKING FILE
*FFALL -------------- DISPLAY ALL DETAILED LINEAR FARES CONSTRUCTION IN THE BOOKING FILE
FX1 -------------- CANCEL FILED FARE 1
FXALL -------------- CANCEL ALL FILED FARES

CURRENCY CONVERSION
FZSYER320.00USD -------------- CONVERT CURRENCY AMOUNT AT THE BANK SELLING RATE TO OWN CURRENCY  
FZIYER.10JAN95 -------------- DISPLAY IATA ROE FOR A SPECIFIED DATE

TAX ENTRIES
FTAX*PFC-UA -------------- DISPLAY PASSENGER FACILITY CHARGE FOR UA

OLD BOOKING FILE RETRIEVAL
PQ/R-3S71JL ---------------------------- RETRIEVE OLD BOOKING BY RECORD LOCATOR (PNR)
PQ/24JAN05-MOHAMMED/AHMED -------------- RETRIEVE OLD BOOKING BY DEPARTURE DATE AND NAME


MANUAL FARE












Create a booking file
FBC ------------------------------------------------------- Create manual fare build screen 
FBUFB/YEE3M ----------------------------------------- Fare basis 
FBUROE/222 -------------------------------------------- Rate of Exchange 
FBUNVB/28AUG07 ------------------------------------ Not Valid After 
FBUNVA/28OCT07 ------------------------------------- Not Valid Before 
FBUBG/20K --------------------------------------------- Baggage allowance         
FBUTAX1/1500YE+TAX2/10CQ -------------------- Multiple taxes 
FBUFC/SAH IY FRA MS CAI NUC 270.50 -------------- Fare Construction            
FBUEB/VALID IY ONLY/NONREF ----------------- Endorsement Box details              
FBUFARE/YER 75000,11.5 + FBUTTL/Fare                                    
FBF  -------------------------------------------------------- File built fare.
R.P+ER ----------------------------------------------------- Received and End transaction 

*FB ------------------- Display fare built
* FBI ----------------- Convert filed fare 1to manual fare
* FBTAX ------------ Display fare built tax mask
FBFAL --------------- File identical Fares for all passenger
FBI -------------------- Ignore all manual Fares in the current Session

Automatic Fare 

Create a booking file 
FQ ------------------------------------------ Fare quote
TMU1/ CIY /Z5/AI-ABCDE/NR/NFYER5025 --------------------- Mandatory ticketing modifiers (plating carrier, commission, form of payment, airline info, and net fare)
R.P+ER ---------------------------- Received and End transaction print
TKP ---------------------------- ticket and itinerary

Filed Fare Restore

FF1@R or /0S1 -------------- Restore filed fare 1
R.P+ER ----------------------- Received and End transaction
TKP --------------------------- Print ticket and itinerary

Ticket Revalidation
Change the BF flight details for segment 2

TKRETS2/TN1259900281382/C2

Entry:

Description:

TKR

Ticket revalidation function identifier

ET

E-ticket

S2/

Booking File segment 2 and separator

TN125…/

Ticket number including the airline code and separator

C2

Ticket coupon 2


Note:  To revalidate a ticket for an infant, enter IN after TN,
e.g.  TKRETS2/TNIN1259900281382/C2.


Void Tickets
TRV/63509876543213 --------------------  Void an issued ticket number on TINS 
report. Must include airline 3 digit code and check digit of auditor’s coupon.

Exchange ( Reissue)

1. Change the reservation to the new date.
2.  Obtain a new fare quote.  Enter: FQ/CIY
3.  Change to a fare build screen in order to remove the paid taxes.  Enter: *FB1












Remove all the taxes as they have already been collected and recalculate the total.  In this example, there are 7 taxes.
Enter:  FBUTAX1/+TAX2/+TAX3/+TAX4/+TAX5/+TAX6/+TAX7/+TTL/

4.  Add the USD 30.00=YER 6660 fees to change the reservation as an XP charge.
Enter: FBUTAX1/2220XP

5.  Re-file the updated fare. Enter: FBF, add a Received From fieldR.P and ER

6. Open the Exchange box.
Enter: TMU1FEX6359900587071














7.Since there is an ADC, the fill-in mask for the new Form of Payment will pop up.










8. Enter: TKP/Z7
After ‘Enter’ the e-ticket will be issued

The Exchange screen can be re-opened for control or modify purposes:
*EX1/1:  open Exchange screen for Filed Fare 1 for Passenger 1.
*EX2/1:  open Exchange screen for Filed Fare 2 for Passenger 1.

Use FZIUSD500NUC to calculate the NUC amount for the change fee.

Automated Refund Procedures for Electronic Tickets


1. TRNE2179901047699/20MAY10 

Entry:

Description:

TRNE

Ticket RefuNd Electronic

2179901047699

Ticket number including airline code and check digit

/

Separator

20MAY10

Date of ticket issue.
















Cash Amount Used
When ticket payment was made by cash or cheque, tab to this field to enter the total value used on the ticket, excluding taxes, i.e. the value of the journey actually traveled. If no sectors were flown, the value will be 0.00.

Credit Amount Used
When payment for the ticket was made by credit card, tab to this field to enter the total value used on the ticket, excluding taxes. If no sectors were flown, the value will be 0.00.

Cancellation Charge
When a cancellation charge is to be applied to the transaction, tab to this field to enter the appropriate amount. If no cancellation charges apply, leave blank.

Unused taxes to be refunded Y/N.
Enter Y if any or all taxes are to be refunded.














2.  Enter after the YQ and Page 2 is displayed.












A/L Authority
Airline Authority is a manual code given by the airline and sometimes referred to as a waiver code. 

PFC
Any PFCs will automatically be displayed on this screen.  Details are taken from the e-ticket.

Refund Amount
The amount to be refunded to a credit card if one was used as the Form of Payment. If no amount is refundable to a credit card, leave blank.

Commission Percentage/Amount on Cancellation Charge
When appropriate, enter either a commission percentage or the amount that is due to your agency from any cancellation charge. If no amount is due to your agency, leave blank.

Third Screen
Used only when more than one credit card was used for payment. Usually you will enter "N" in this field.

Note: Many BSP authorities will only permit one credit card per passenger. In those countries, you will only use the first Refund amount field and never go to the third screen.

ENTER








TINS Report
To display the refunds on the TINS report:
Enter: HMPR/22NOV–22NOV/REF



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