Travelport Galileo Queues Formats

Travelport Galileo queues formats


 PRE-ASSIGNED QUEUES

 H/PAQ

QPB*

DISPLAY THE LIST OF PROGRAMMATIC QUEUES

UTC

UNABLE TO CONTACT

LMT

LEFT MESSAGE TO CALL BACK

0

URGENT

1

GENERAL

1*CPD

PAST DATE QUICK

2

SEATING REPLIES

3

SYNCHRONISATION ADVICE

4

Not yet assigned

5

Not yet assigned

6

Not yet assigned

7

RQR FOLLOWUP (Awaiting vendor Locator)

8

TOD FOLLOWUP (not yet in use)

9

TICKET REVIEW TAW (BFs with TAW)

10

TICKET REVIEW TAU (BFs with TAU)

11

FARES

12

REVIEW BOOKING FILE

13

Not yet assigned

14

AUTO TKT REJECT (BFs rejected from queue 10 following queue ticketing)

15

GROUPS ADVICE (Group booking advice)

16

VENDOR REMARKS (incoming from airlines)

17

WAITLIST KL (BFs with KL status except group bookings)

18

URGENT KK (BFs with KK within 14 days)

19

GENERAL KK (BFs with KK outside 14 days)

20

UNABLE US UU (BFs with UU, US status)

21

UNABLE TO CONFIRM (BFs with UC, UN, NO status)

22

TIME CHANGED (BFs with TK, TL status)

23

HX NOTIFICATION (BFs with HX status)

24

AUX SERVICE ADVICE (BFs with service responses from hotel, car vendors etc.)

25

SERVICE INFO ADVICE (BFs with SSR status changes)

Note: The remaining 74 queues (26 through 99) may be assigned for your office needs. Keep a list of these pre-assigned queues by each CRT. Those queues not assigned above have yet to be named by the Galileo system.

 

QUEUE COUNT


Booking File Queue Count

H/BFQC

QCA

Count all queues

QCA/AH3

Count all queues for branch AH3

QCA*50

Count all queues with more than 50 BFs

QCA/AH3*50

Count all queues for branch AH3 with more than 50 BFs

QCB

Count queues 0 and 1

QCB/GL2

Count queues 0 and 1 for branch GL2

QCB/37

Count Q37 (total number of BFs on that queue and all categories)

QCT/37Count Q37 (number of BFs on that main queue only, with names)
QCTA/37Count Q37 (total number of BFs on that queue and all categories, plus a breakdown of Associations with names)
QCDA/37Count Q37 (total number of BFs on that queue and all categories plus a breakdown of Associations)

QCB/GL2/15

Count Q15 for branch GL2

QCB/6+12+25

Count Q6, Q12 and Q25

QCT/6+12+25

Count Q6, Q12 and Q25 (with names)

QCB/GL5/19+GL1/7

Count Q19 for branch GL5 and Q7 for branch GL1

QCTA/ALLDisplay a complete count for all queues, categories and date ranges within your pseudo city
QCT/37*CDM*D1Count Q37, category DM, Date Range 1
QCT/GL5/27*CBA*D4Count Q27, category BA, Date Range 4 for branch GL5

General Message Queue Count

H/GMQC

QCM

Count general message queue

QCM/1AJ

Count general message queue for branch 1AJ

QCM/1AJ+GL2+T4R

Count general message queue for multiple branches

Supervisory Message Queue Count

H/SMQC

QCS

Count messages in supervisory queue

QCS/JZ7

Count Supervisor message queue for branch JZ7

 

QUEUE ACTIVITY SUMMARY

H/QAS

QA/ALLDisplay queue activity summary for all main queues 
QA/EA7/ALLDisplay queue activity summary for all main queues for branch EA7 
QA/60*CTS*D1Display queue activity summary for Q60, category TS, date range 1 
QA/8+9+49*CCT+53Display queue activity summary for multiple queues
QAT/60Display queue activity summary for Q60 and associated categories and date ranges

 

WORKING A QUEUE

Sign in, Work and Exit a Booking File Queue

H/BFQ

Q

Sign in to queue 0 or 1

Q/18F

Sign in to queue 0 or 1 of branch 18F

Q/27

Sign in to queue 27

Q/37*CDMSign in to Q37 category DM
Q/37*CBA*D3Sign in to Q37, category BA, date range 3  

Q/18F/27

Sign in to queue 27 of branch 18F

Q+*IA

Sign in to urgent queue displaying air segments only

Q/78+*P

Sign in to queue 78 displaying phone field only

Q/GL2/78+*IA.NP

Sign in to queue 78 at branch GL2, displaying air segments and notepad

Q/99+*RL-123XYZSign in to Q99 and display specified record locator
Q/99*CDL+*RL-123XYZSign in to Q99, category DL and display specified record locator
Q/GK5/77+*RL-123XYZSign in to Q77 at branch GK5 and display specified record locator
Q/GK5/77*CDL*D2+*RL-123XYZSign in to Q77, category DL, date range 2 at branch GK5 and display specified record locator

I

Return BF to bottom of queue

QR

Remove BF from queue

QFREE/B/78

Remove all BFs from queue 78 - second level authorisers and above only; only valid for non-preassigned queues (queues 26 to 99)

QPMove back 1 in the queue (Queue Previous)
QPIIgnore current BF and move back 1 in the queue
QWList all queues where current BF resides (Queue Where)

QX

Sign out of queue

QX+E

Sign out of queue and end transaction on BF

QX+I

Sign out of queue and ignore BF

QX+QEB/43

Sign out of queue and place BF on queue 43

LQI

Ignore BF placed on queue by a list entry

LQR

Remove all BFs placed on a queue by a list entry

QENDONActivate end of queue marker
QENDOFFDeactivate end of queue marker

Sign in, Work and Exit a General Message Queue

H/MESS

QM

Sign into general message queue

QM/7Y6

Sign into general message queue at branch 7Y6

QM/7XY–LST

Display last message in message queue for branch 7XY

QM–7

Display specific message 7 from the message queue

Q*

Redisplay message

QRM

Remove message from general message queue

QEMI

Place general message at bottom of queue

QEMI/YP7

Place general message at bottom of queue at branch YP7

QX+QRM

Sign out of general message queue and remove message

QX+QEMI

Sign out of message queue and place message at bottom of queue

QEM

Send message to general message queue

QEM/3B7

Send message to general message queue at branch 3B7

Q*I

Redisplay a General or Supervisory message and ignore any modifications to message

Q*P

Redisplay a General or Supervisory message with any modifications to message

QM–LST

Display last message in message queue

Sign in, Work and Exit a Supervisory Message Queue

H/WQSM

QT

Designate CRT as supervisory CRT for UMSG (only 1 CRT permitted)

QN

Cancel supervisory status

QS

Sign in to supervisory queue

QS/7Y6

Sign in to supervisory message queue at branch 7Y6

QRS

Remove supervisory message

QESI

Place supervisory message at bottom of queue

QESI/GL2

Place supervisory message at bottom of branch GL2 queue

QES or

Send message to supervisor queue

QES/GL2

Send message to supervisory queue at branch GL2


Note: The following entries may only be made by second level authorisers and above: QT, QN, QS, QS/7Y6, QRS

 

PLACING ON QUEUE

Placing a Booking File on Queue

H/BFQP

QEB

Place BF on own queue 1

QEB/35

Place BF on own queue 35

QEB/42*CAB*D4Place BF on Q42, category AB, date range 4
QEB/42*CAB+40*CSR*D2Place BF on Q42 category AB and on Q40 category SR, date range 2

QEB/3RB

Place BF on queue 1 at branch 3RB

QEB/3RB/35

Place BF on queue 35 at branch 3RB

QEB/ABC/35/Y

Place BF on queue 35 at consolidator agency (queuing city ABC) and permit ownership of BF to be taken over

Note:  The CONS field of the AAT shows the queuing city.   

QEB/1V/HN1/14

Place a BF on queue 14 at Apollo agency HN1

QEB/35+40

Place BF on own queues 35 and 40

QEB/7WV/42+78

Place BF on queues 42 and 78 at branch 7WV

QEB/P

Place BF on queue 1 of NDC city in first phone field

QEB/P/27

Place BF on queue 27 of city in first phone field

QEB/Q

Place BF on queue 1 of the city which owns the BF

QEB/43+GA1/50

Place BF on own queue 43 and branch GA1 queue 50

QEB/XX2/43+EA1/50

Place BF on queue 43 at branch XX2 and on queue 50 at EA1

QEB/XX2/43*CTR+EA1/50 *CDM*D2Place BF on Q43 category TR at branch XX2 and on Q50 category DM date range 2 at branch EA1

QEB/1V/RH7/30+JK8/29

Place a BF on queue 30 at Apollo agency RH7 and on queue 29 at Galileo agency JK8

Procedure to send a Supervisory or General Message

H/BFSG

1.

Type message in notepad

 

Example:

 

NP. CONTACT TOUR OPERATOR RE 24 MAR–SMITH+
NP. TOUR CANCELLED. GA1–JUDY

2.

Send message, by entering QES or QES/GL2, to place on supervisory queue

 

or

2.

Send message, by entering QEM or QEM/GL2, to place on general message queue

Left Message to Call Back (LMCB or LMT) Queue

H/LMCB

QCL

Count Left Message to Call Back queue

QCL/1AJ

Count Left Message to Call Back queue for branch 1AJ

QLMCB

Place BF on Left Message to Call Back queue

QLMCB*WILL CALL PM

Place BF on Left Message to Call Back queue with text

Unable to Contact (UTC) Queue

H/UTC

QCU

Count BFs on Unable to Contact queue

QCU/GL2

Count BFs on Unable to Contact queue for branch GL2

QUTC

Place BF on Unable To Contact queue

QUTC*TRY AFTER 6PM

Place BF on Unable To Contact queue with text

QI/15

Set Unable To Contact time (second level authoriser)

Note: For UTC queue, BF will return to the same queue after 180 minutes unless otherwise specified.     

 

BOOKING FILE INSTRUCTIONS

H/BFI

QY*Display a list of Booking File Instructions
QY*12+23+61-66Display specific BF instructions, or a range of BF Instructions
QEB/67@9Queue BF to Q67 and insert BF Instruction no.9
QEB/67Queue BF to Q67 and delete any BF instructions

 

QUEUE MONITORING

Booking File Queue Monitoring

H/BFQM

QIN

Determine queue you are working in and count number of people working that queue

QINC/10

Count number of people working a specific queue

QINC/ALL

Count number of people signed into all queues

QINC/GL5/1

Count number of people working specific branch queue

QINC/GL5/ALL

Count number of people signed into all queues at branch GL5

Booking File Queue Display Control

H/BFDC

QDB/GL2/46/S

Change BF queue 46 to single record display for branch GL2

QDB/GL2/46/A or QDB/GL2/46

Change BF queue 46 to automatic display sequence for branch GL2

QDB/70/S

Change BF queue 70 to single record display sequence for own branch

QDB/70/A or QDB/70

Change BF queue 70 to automatic display sequence for own branch

Message Queue Display Control

H/QDM

QDM/S

Change the general message queue to single message display for own branch

QDM/GL2/S

Change the general message queue to single message display for branch GL2

QDM/A or QDM

Change the general message queue to automatic display sequence for own branch

QDM/GL2/A or QDM/GL2

Change the general message queue to automatic display sequence for branch GL2

 

QUEUE NAME HEADERS

Queue Prefatory Instructions

H/QDM

QDM/S

Change the general message queue to single message display for own branch

QDM/GL2/S

Change the general message queue to single message display for branch GL2

QDM/A or QDM

Change the general message queue to automatic display sequence for own branch

QDM/GL2/A or QDM/GL2

Change the general message queue to automatic display sequence for branch GL2

Adding Category and/or Date Range Titles

(only secondary authorizers can make these entries)

H/QTCD

QDQTDisplay fill-in format for adding queue titles
QDQT/37Display fill-in format for adding category and date range titles for Q37

Rules for Adding Queue titles

*    Queue titles are optional, not mandatory

*    Queue titles can have a maximum of 20 characters :- alpha, numeric, blanks or special characters 

Rules for Adding Categories and/or Date Range titles

*    Category and Date Range titles are optional, not mandatory

*    Category titles can have a maximum of 12 characters :- alpha, numeric, blanks or special characters 

*    Date Range titles can have a maximum of 6 characters (as above)

Activate/Deactivate Queues and Categories

H/QAB

(The following entries are for second level authorisers and above only) 

QAB/28/ON

Activate queue number 28 of own branch

QAB/GL2/28/ON

Activate queue number 28 of branch GL2

QAB/28/OFF

Deactivate queue number 28 of own branch

QAB/GL2/28/OFF

Deactivate queue number 28 of branch GL2

QDCA/37*CDM Activate category DM in Q37
QDCA/37*CDM+CGB+CBA +CLH+C17+C99 Activate up to 10 categories for a single queue in one entry
QDCA/37*C1-20 Activate up to 100 numeric categories ( in sequence) for a single queue in one entry
QDCA/44*CTS*D1Activate category TS and date range 1 for Q44
QDCA/44*CTS*D1+CBA*D2-4Up to 10 categories and 4 date ranges can be associated in one entry. Separate with a  + 
All categories and date ranges associated to a queue are deactivated when that queue is deactivated. The queue must be empty of Booking Files.
QDCX/37*CDMDeactivate category DM in Q37
QDCX/37*CDM+CGB+CBA +CLH+C17+C99 Deactivate up to 10 categories for a single queue in one entry
QDCX/37*C1-20 Deactivate up to 100 numeric categories ( in sequence) for a single queue in one entry
QDCX/37*CDM+C17*C50-65Deactivate alpha/numeric and ranges of categories in one entry

 

MOVING QUEUES

H/BFQX

QB29/47

Move all BFs from queue 29 to queue 47

QB29/GL3/35

Move all BFs from queue 29 to branch GL3 queue 35

QB26/41–999

Move 999 BFs from queue 26 to queue 41

QB45/GL3/33–450

Move 450 BFs from queue 45 to branch GL3 queue 33

QB29/37*COTMove all BFs from Q29 to Q37 category OT
QB29*CHH/37*COT*D1Move all BFs from Q29 category HH to Q37 category OT date range 1

Note: The maximum number of BFs to be moved is 999. To move more, multiple entries are required. (Queues 26 to 99 only)

 

QUEUE FORWARDING

H/QF

QF/45+32

Forward BFs from Q45 to Q32

QF/45+EA7/50*CMW*D2

Forward BFs from Q45 to Q50 category MW date range 2 of branch EA7 

QFX/45

Cancel queue forwarding for Q45

QFSTAT

Display queue forward status

QFHISTDisplay queue forward history

 

QUEUE SORT

H/QSOR  

QSORT99/98

Sort all items from the first specified BF queue of own city, to the second specified BF queue of own city in date order of the first active BF segment

QSORT99/XX1/98

Sort all items from the first specified BF queue of own city, to the second specified BF queue of the specified destination city in date order of the first active BF segment

QSORTID*99/KM/98

Sort all items from the specified BF queue of own city, to the second specified BF queue of the own city by specific agency sign-on ID in date order of the first active BF segment

QSORTID*99/KM/98+RWD/92+ JMP/91+MJP/90

Sort all items from the specified BF queues of own city, to the specified BF queues of the own city by specific agency sign-on IDs in date order of the first active BF segment

QSORTID99/98*CCCSort all items from the first specified BF queues of own city, to the second specified BF queues of own city by specific in date order of the first active BF segment for queue category CC
QSORTID99/98*CCC*D1Sort all items from the first specified BF queues of own city, to the second specified BF queues of own city by specific in date order of the first active BF segment for queue category CC date range 1

 

LIST NAMES IN QUEUE

H/QLD

QLD/39List all names in Q39
QLD/1AA1/39*CAR*D3list all names in Q39 category AR date range 3 for branch 1AA1
QLD/39-@List all PDQ names in Q39 

Note : Must be out of queue to make the above entries

QUEUE PRINT

Booking File Queue Printing

H/QPR

(Max. queue length is 385 BF prints on itinerary printer.)  

QPRINT/B/48

Print all BFs on Q48

QPRINT/B/48*CGGPrint all BFs on Q48 category GG
QPRINT/B/48*CGG*D2Print all BFs on Q48 category GG date range 2

QPRINT/B/GL3/55

Print all BFs on branch GL3 queue 55

QPRINT/B/22*H

Print all BFs on Q22 with history

QPRINT/B/19*1/50

Print BFs by range

QPRINT/B/19*1/50*H

Print BFs by range with history

QPRINT/B/53*1/50*N.I+*H

Print BFs by range with name and itinerary plus history

Message Queue Printing

H/MQP

QPRINT/M

Print all items on general message queue

QPRINT/M/GL2

Print all items on branch GL2 general message queue

QPRINT/S

Print all items on supervisory message queue

QPRINT/S/XX1

Print all items on supervisory message queue for branch XX1

Stop Queue Printing

H/SQP

QPRINT/STOP

Stop print function

Printability

P–

With most of the Queue inputs described above, the response can be output to a printer rather than the screen by preceding the input with P–

Example:

 

P–QCA

Queue Count for all queues, send output is to printer

 


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